Get in Touch With Us
Got a question about one of the casinos we cover, spotted something that needs updating, or just want to tell us we got something wrong? This is where to send it. Below is how our contact process works and what kind of messages we're best placed to help with.
How to Reach the Online Casino Team
Email is the best way to get hold of us. Send your message to [email protected] and a real member of our editorial team will read it — we don't rely on automated replies to close out enquiries. We aim to respond within a couple of working days, though this can stretch during busier periods.
A quick tip: tell us upfront what your message is about — a specific casino, a bonus term, a technical issue with the site, or something else. That single line lets us route your query to the right person and get back to you faster.
What We Can Help With
- Questions about a specific casino — Want more detail on how we assessed a brand like Betninja, WinnerIsland or any other operator listed on reseau-medias.ca? Ask and we'll clarify what our rating reflects.
- Bonus terms and offer clarity — Wagering requirements, minimum deposits and expiry windows change, and offers are updated by operators from time to time. If a bonus on our site looks out of step with what a casino is actually showing you, tell us so we can check it.
- Corrections — We work hard to keep licensing details, payment information and offer terms current as of the date we last checked them. If you've spotted something that looks outdated, we want to know.
- Content suggestions — If there's a Canadian online casino topic, payment method or game category you'd like us to cover in more depth, this is a good place to say so.
- Partnership or editorial enquiries — Represent a casino operator or an industry organisation? Introduce yourself and outline what you're proposing.
- Responsible gambling support — If gambling has become a concern for you or someone close to you, mention this in your message and we'll point you towards resources appropriate for Canadian players.
Before You Write In About a Specific Casino
A few things help us give you a faster, more useful answer:
- Note the casino name and, if relevant, which page you were reading (for example, our review of a brand featured in the rankings on this site).
- Include any screenshot or exact wording if you're querying a bonus term, payout time or account issue — these details are usually set by the operator, not by us, but we can look into discrepancies.
- If your question is about eligibility or account verification at a specific brand, remember that final decisions on deposits, withdrawals and identity checks always sit with the casino itself, not with Online Casino.
If you're weighing up options outside the mainstream Canadian market, we also cover trusted non-GamStop casinos in the UK, which follow a different regulatory setup worth understanding before you sign up anywhere unfamiliar.
What Happens Once You've Sent a Message
Every message is reviewed by someone on our editorial side — not a bot, and not a script that auto-closes tickets. We check the details, follow up with the relevant person if needed, and reply directly to your email address. If your enquiry needs more time (for instance, if we're re-verifying a bonus term with an operator), we'll say so rather than leave you waiting without an update.
Our Commitment to Getting Things Right
Online Casino is built on comparing and ranking Canadian online casinos on things that matter — payout speed, bonus value, game selection and licensing. That only works if the details stay accurate, and reader feedback is one of the ways we catch what needs a second look. If something we've published affected a decision you made, good or bad, we'd genuinely like to hear about it.
Thanks for taking the time to reach out — we look forward to your message.